RESOLVED: Panopto incident - error when viewing recordings
Click here to show/hide earlier details
Posted: Mon 2 Feb 2026, 11:22am.
Panopto has reported the following service outage:
Incident Details: We're investigating 500 errors when attempting to access/authenticate into Panopto sites, and instances of being unauthenticated unexpectedly.
We’re sorry for this interruption. We will provide an update in 30 minutes.
What does this mean?
During a site outage, end users are unable to access the service, meaning they are unable to access your site, nor view, edit or upload new recordings.
UPDATE: 2 Feb 2026 - 12:58pm
Update:
The Panopto EU Cloud is now available for all users.
The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved.
to receive email alerts of updates.
